To celebrate the official shop renewal, if you register for CHUPETERIA CLUB...
1111 points gift🎁
This month's CHUPETE NEWS...✈︎
To celebrate the official shop renewal, if you register for CHUPETERIA CLUB...
1111 points gift🎁
Free shipping for 24 hours after launch (for purchases over 5,000 yen).
Please fill in the form below and click the "Submit" button if you are happy with your inquiry. If you are contacting us about an order, please be sure to include your name and order number.
Here you can place an explanation or answer to the question.
A: Generally, orders are shipped within 1-3 business days (excluding weekends, holidays, and store holidays).
Orders placed before 3:00 p.m. can be shipped on the same day.
Due to the high volume of orders, it may take some time to ship your order.
We appreciate your understanding.
Delivery may take longer if the delivery company is closed or if the delivery date falls during a long weekend.
Please also note that it may take longer for your package to arrive due to typhoons, heavy snowfall, or other natural disasters.
A: For the first 24 hours after launch, shipping will be free for purchases of 5,000 yen or more.
Please select free shipping yourself.
We do not accept any changes after the fact.
Since shipping is free, we will use the shipping method of your choice (no compensation).
If you would like a shipping method that includes insurance, please be sure to select Yamato Takkyubin.
A: Unless the product is defective,
Image difference, color or quantity mistake, etc.
Please note that we do not accept returns or cancellations due to customer convenience.
We do not accept changes to color or size or cancellations after an order has been placed.
Please note that we cannot accommodate customers who forget to enter the coupon code.
We are also careful in inspecting our products, but only if there is a clear defect in the product.
We will promptly process your return, exchange, or refund.
However, the following items cannot be returned or exchanged:
If you do not contact us within 3 days of receiving the product
・If you have already worn or used the product
- If the item has been washed or rinsed
- If the product tag is detached, lost or damaged
A: We offer two types of wrapping.
If you would like gift wrapping, please select your preference from the options below and add it to your cart.
We also have gift cards available for purchase at CHUPETERIA.
It is recommended as a gift for family, friends and colleagues.
123 Fake St.
Toronto, Canada
Monday - Friday, 10am - 9pm
Saturday, 11am - 9pm
Sunday, 11am - 5pm